On-Chain Wallet 
Customer Service Number 

Contact US

Get expert help with your On-Chain Wallet. Access 24/7 customer service for setup, issues, and security support. Fast, reliable solutions from our dedicated support team. 

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Frequently Asked Questions

How can I get real-time help for my wallet?

Submit your issue through our Contact Us page. Our team will respond as quickly as possible with personalized troubleshooting and expert guidance. 

Do you offer support for all wallet types?

Yes! We support major on-chain wallets like MetaMask, Trust Wallet, WalletConnect, and others compatible with Ethereum, BSC, Arbitrum, and more.

Can you recover my wallet if I lost my seed phrase?

No. For security reasons, we cannot recover seed phrases or access your wallet. But we provide guides and advice to help protect your funds and avoid scams.

How long does it take to get a response after I contact you?

We aim to reply within a few hours. If the issue is urgent, mention it in your message — we prioritize critical wallet access or fund recovery cases.

Is my information safe when I contact customer service?

Absolutely. We will never ask for your seed phrase or private keys. Your privacy and wallet security are always our top priority.

What should I include in my contact form message?

Please share:
The wallet type (e.g., MetaMask, Trust Wallet)
A short description of the issue
Any error messages (if applicable)
This helps us provide faster, more accurate support.